FAQ
Frequently asked physical therapy questions. Insurance, cash visit, cancellation policy, and treatment plans discussed.
What is physical therapy?
Physical therapy focuses on restoring movement, reducing pain, improving strength and mobility, and helping patients return to the activities they love through individualized, evidence-based care.
Why choose High Peaks Physical Therapy?
High Peaks was the first physical therapy clinic in Teton Valley and has been proudly treating patients for over 35 years. Our experienced therapists bring a wide range of clinical skills and a personalized approach to care, ensuring each patient receives treatment tailored to their goals and lifestyle.
Do I need a referral from my doctor?
Idaho allows Direct Access to physical therapy, meaning many patients can be seen without a physician referral. Some insurance plans do require a referral including: Medicare, Medicaid, and Worker’s Comp. It is your responsibility to obtain a referral prior to your first visit. Our front office team is happy to help verify your benefits.
What conditions do you treat?
We treat a broad range of conditions including orthopedic injuries, post-surgical rehabilitation, sports injuries, chronic pain, balance and fall prevention, work-related injuries, and overuse conditions.
What should I expect at my first visit?
Your first visit includes a comprehensive evaluation, review of your medical history, movement and strength assessment, and creation of a personalized plan of care. Treatment often begins during your initial appointment.
Do you accept my insurance?
High Peaks Physical Therapy works is considered In-Network with Medicare, Medicaid of Idaho, Blue Cross Blue Shield, Regence Blue Shield, Mountain Health Co-Op, Select Health- Brightpath, Cigna, and Worker’s Comp. Insurance coverage varies by plan, and some plans require patients to satisfy a deductible before physical therapy services are covered. We encourage patients to contact their insurance provider to confirm coverage, benefits, and any out-of-pocket responsibilities. Please call our office for assistance with verification of benefits.
What if I don’t have insurance?
We offer self-pay options with transparent pricing. Please contact our office to discuss rates and payment options. Self pay options include: single visit rates, punch cards (6-Visit and 12-Visit), and a Community Dry Needle Clinic 1-2 evenings per week.
What is your cancellation policy?
We kindly ask for at least 24 hours’ notice for appointment cancellations or rescheduling. This allows us to offer appointment times to other patients who may be waiting for care and helps us best serve our community. Appointments cancelled with less than 24 hours’ notice may be subject to a cancellation fee. Thank you for your understanding and respect for fellow patients.